Policies for Staying at Our Willamette Valley Inn
Rates and Room Occupancy: Each of our rooms features one king-sized bed, and all rates are set for double occupancy. Our Valley View suites may accommodate one additional person for an additional $135/night. Please request at least 48 hours in advance.
Reservation Deposit: A deposit for the first night’s stay is required for all reservations. Reservations for four or more rooms are considered a group reservation and require direct booking with a manager. Please email firstname.lastname@example.org for assistance. Event specific reservations may require a higher deposit. Please email email@example.com for assistance.
Room Cancellation Policy: We will provide a full refund less a $75 booking fee per room for cancellations received at least 61 days prior to the scheduled arrival date. For cancellations within 60 days of scheduled arrival, no refund can be issued, although we will do our best to reschedule your stay within the same calendar year, based on availability. A $75 change fee will be applied. For group reservations of four rooms or more, cancellations require at least 90 days notice.
Change Policy: a $75 change fee applies to room reservation date changes within 60 days of scheduled arrival.
Guest Experiences: Non-room reservations including vineyard tours, wine tastings and massage are charged at the time of scheduling. Cancellations for all experiences require 7 days advance notice for a full refund. Cancellations within 7 days will not be refunded.
Payment: We accept Visa, Mastercard, American Express and cash. Please note our strict deposit and cancellation policies.
Check-In: Rooms are guaranteed by 3:00 pm on the day of arrival. Guests may check in between 3:00pm and 5:00pm daily. If you believe you will arrive after 5:00 pm we ask that you please call the Inn 24 hours in advance and we will arrange for your late check-in packet to be on the front desk upon your arrival. We do not have 24-hour reception at the front desk.
Check out: Rooms must be vacated by 11:00 am on the day of check-out as we need to prepare the rooms for arriving guests.
Early Checkout: We expect our guests to stay with us for the duration of their reservation and the room has been made available for their use. With this in mind, we hope you understand that in the unfortunate event that you have to leave earlier than planned, we are unable to offer a refund for any unused nights.
Minimum Stay Requirements, Non-holiday: July 1 to October 31, two night minimum on weekends and two night minimum for certain rooms throughout the entire week.
Minimum Stay Requirements, Holidays: New Year’s, Martin Luther King, President’s Weekend, Memorial Day weekend, Fourth of July, IPNC, Labor Day weekend, Thanksgiving, and Christmas. Call for rates and minimums.
Trip Insurance: We strongly recommend trip insurance for all of our guests due to our strict cancellation policy.
Smoking: In observance of local ordinances, we have a no smoking policy throughout our entire premises. Any violation of this policy will result in a minimum $300 cleaning fee. Smokers who render a room unacceptable for incoming guests must compensate the Inn for lost revenue.
Over 21 Property: All guests must be at least 21 years old to stay with us. We are not able to accept reservations with infants, children or young adults under the age of 21.
Pets at the Inn: We regret we cannot accommodate pets on our property. We also do not allow pets left in vehicles. Please contact Tail Wag Inn, located in Dundee for your pet’s stay at either 503-554-9000 or 888-554-9025 where your pet will be well cared for. Please inform us at least 7 days in advance if you plan to travel with a service animal.
Donation Requests: we consider donation requests in support of environmental stewardship programs. Please submit requests to firstname.lastname@example.org.